At Scene One, we believe trust is part of the fit. Below you’ll find everything you need to know about ordering, shipping, returns, and how we handle your data.
Shipping Policy
We currently ship to selected regions. Shipping costs and delivery timelines are calculated at checkout.
Processing Time
Orders are processed within 2–4 business days
You’ll receive a confirmation email once your order ships
Delivery Time
Domestic orders: 3–7 business days
International orders: 7–14 business days (may vary by location)
Please note: delivery times may be affected by customs, holidays, or unforeseen delays. Scene One is not responsible for delays caused by courier services or customs clearance.
Returns & Exchanges
We want you to love what you wear.
Returns
Returns are accepted within 7 days of delivery
Items must be unused, unwashed, and in original packaging
Sale items are final sale and not eligible for return
Exchanges
Size exchanges are subject to availability
Customers are responsible for return shipping costs unless the item is defective
To initiate a return or exchange, contact us at support@sceneone.store with your order number.
Refund Policy
Once your return is received and inspected:
Approved refunds will be processed to your original payment method
Refunds may take 5–10 business days to appear, depending on your bank
Shipping fees are non-refundable.
Cancellations
Orders can only be cancelled within 12 hours of purchase.
Once an order is processed or shipped, cancellations are no longer possible.
Privacy Policy
Your privacy matters to us.
We collect only the information necessary to:
Process your orders
Communicate with you
Improve your experience
We do not sell or share your personal data with third parties, except where required to fulfill your order (payment gateways, shipping providers).
By using our website, you consent to our privacy practices.
Terms of Service
By accessing and using sceneone.store, you agree to:
Use the site for lawful purposes only
Provide accurate information during checkout
Respect our intellectual property
All designs, content, and imagery belong to Scene One and may not be used without permission.
Community & Culture
Scene One is built on respect.
We don’t tolerate hate, discrimination, or harmful behavior in our community spaces. This brand exists for people living between cultures — and everyone deserves to feel safe here.
Contact Us
Questions? Concerns? Just want to say hi?
📧 support@sceneone.store
📍 Scene One — Somewhere In Between